asterCC multi-tenant call center system released 2.4-rc2
====== New Features ====== ==== Advanced ==== * The QC Rate is not limited from 1 to 5 any more. ==== Statistics ==== * Add the “Yesterday” quick button on the Agent Details page. * Add the function...
View ArticleasterCC commercial callcenter system released 2.6-rc1
After 6 month, astercc multi-tenant call center system released version 2.6, besides bug fixing, it also provides the following new features: trunk clone queue policy: rrordered conference mute columo...
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AsterCC and the Pang Da Qi Mao Group Co., Ltd. cooperation build the 4S shop...
Introduction Customer advice, complaints, inbound are one of the important businesses that many companies after sales. Pang Da Qi Mao Group Co., Ltd is a company like this in china. And the domestic...
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AsterCC and Shen Zhen Huo Li Tian Hui Technology Co., Ltd. for the of mobile...
Introduction As a leading mobile commerce application developer, Shen Zhen Huo Li Tian Hui Technology Co., Ltd. to more than 50 million business travelers to provide one-stop travel search and...
View ArticleasterCC call center system released 2.6-rc2
It’s been a while since last version 2.6-rc1, in this new version, we added few new features and fixed bugs we found new features new parameter ivrinputcode in astercc.conf, when it has a value, system...
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Astercc and Viking cruises have a successful cooperate in Call center...
November 1, 2017, the global river giant Viking cruise ship in Loushanguan Road, the naked heart of the Chinese office celebrations officially opened. The Viking cruise ship’s personalized office...
View ArticleWhat are amazing predictive dialer features of your call center system?
A predictive dialer is very important when you have to handle multiple calls without the fear of dropping a call. Predictive dialer is an integral part of a call center. This kind of software is also...
View ArticleIt’s time to show the real technology of astercc!
Fighting sports and operating enterprises are interlinked to a certain extent, and all competitors stand on their own arena to fight. Except for the reason of strength, when two rivals of equal...
View ArticleHow cloud phones can benefit small businesses
Imagine you call a company, which company would you trust? This company will broadcast a professional welcome message and ask you to select the department you want to talk to from the menu. In the...
View ArticleThe process of passing the call
Why is the call flow important? Call flow and call center agents are the two elements at the forefront, which largely determine the experience provided by the contact center. Excellent call center...
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